1. To start a return, contact us within 14 days of receipt at return@santeamsterdam.com. Inform us that you want to return, specify the item, and provide the reason for your return request.
2. Prepare your product for the return journey. Pack your product securely using the original packaging to keep it damage-free.
3. Within one hour of registering your return, you'll receive a confirmation email with a return number and shipping label. Print the shipping label and affix it to the outer box.
4. Return your package for free at a nearby PostNL point.
5. Sit back and monitor the status via your account.

• Your order is registered for return within 14 days of receipt.
• Your order is in the same condition as you received it: unused, undamaged, and in the original packaging.
• You'll need the receipt or proof of purchase.
• Returns are at the customer's expense.
• We'd like to hear why you're exchanging or returning something. This helps us improve our service.

Inspect your order upon receipt and contact us immediately at return@santeamsterdam.com if the item is damaged.

The quickest way to secure your preferred item is to initiate a return for your current item. Once the return is accepted, make a separate purchase for another product.

We'll notify you once we've received and inspected your return.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you didn't receive and refunds yet, please contact us at return@santeamsterdam.com.